History of the Client Bill of Rights
The Bill of Rights came about when David Lee first entered the landscaping business. He noticed that many of his clients had the same complaints about their previous landscapers:
- “They never return my call”
- “They don’t show up”
- “They don’t speak English”
- “They employ undocumented workers”
- “They are not professional”
- “They just know how to push a mower”
- “They are not insured”
- “They are not a real business, just a guy with a truck”
- “They don’t know irrigation”
- “They have no skills”
- “They butchered my plants”
- “They are a fly-by-night operation”
- “They don’t offer a guarantee”
- “They are not responsible”
- “They don’t keep their promises”
- “Service was good only for the first two months”
- “Their service is inconsistent”
- “Each time they send a different person. I never build a relationship with anyone.”
DK wants to be part of the solution and not the problem. We offer unequaled service within our peer industry. The Client Bill of Rights is our vow that you will not experience these common problems when you deal with us.
The Client Bill of Rights
Our clients have the right to:
A socially responsible company that:
- Cares about our clients, community, and employees.
- Is locally owned and operated and has been providing trusted care in Sonoma County for 10 years.
- Treats our clients, employees, and business partners with respect, honesty, and integrity.
- Strives to be the very best.
- Has the very best reputation with references available upon request.
A company that respects and follow all laws and codes by:
- Hiring only employees who are working in the US legally
- Requiring all drivers to have a valid California Driver’s License and a clean DMV record
A company that inspires trust and provides protection by:
- Having a money-back guarantee policy.
- Carrying Worker’s Comp insurance for your peace of mind.
- Carrying $1 million general liability insurance.
- Carrying commercial vehicle insurance.
- Not surprising clients with hidden fees
A company that is bringing professionalism to the landscaping industry by:
- Having over 85 years of combined landscaping experience.
- Always having an experienced English-speaking crew leader with a broad skill set at the jobsite.
- Having permanent employees who are all experienced professionals in uniform, clean cut, well groomed, properly attired, and respectful.
- Keeping our promises.
- Always showing up as scheduled.
- Returning calls and emails in a timely manner
- Having vehicles that are clearly marked, clean, and presentable.
- Leaving the job site free of job-related debris at the completion of the job.
- Being proactive and responding promptly to issues.
- Sharpening tools weekly. It sounds minor, but dull tools can damage plants by tearing and splitting instead of cutting. Torn or split plants not only look bad, they are also more susceptible to disease.
A company that respects your safety, privacy, and property by:
- Requiring all permanent employees to pass a criminal background check.
- Restroom policy: Our employees will NOT use your landscape as a bathroom—even when you are not there to see!
- No peeking policy. We will not peek in your windows.
- No smoking policy. DK personnel will not smoke at the jobsite.
- No illegal drugs and alcohol policy. DK personal will not possess illegal drugs or alcohol at the jobsite.
A company that can address virtually all irrigation issues by:
- Having an Irrigation Specialist.
- Being QWEL (Qualified Water Efficient Landscaper) certified.
- Being WaterSense certified and meeting EPA criteria.
